Shipping Policy

General Shipping Overview

This Shipping Policy applies to all orders placed on the e-commerce platform intexcorpus.it.com, covering all products sold on the website including above ground swimming pools, air mattresses, inflatable spas, PVC inflatable products and supporting pool accessories. All customers who complete order payment on this platform shall be deemed to have fully read, understood and agreed to all the terms and regulations in this Shipping Policy. intexcorpus.it.com adheres to the service tenet of global free shipping, and provides free worldwide shipping service for all commodities in the store permanently. There is no minimum order amount limit, no additional shipping fee, remote area surcharge, handling fee or any hidden charges related to logistics and distribution. No matter which country or region the customer is located in, no matter the quantity, volume and value of the purchased products, all orders can enjoy the standard free shipping service provided by our platform. Our logistics service covers most regions around the world, and we cooperate with many well-known global logistics providers to ensure the stability, safety and timeliness of goods transportation.

Order Processing Time

After the customer successfully completes the payment of the order on intexcorpus.it.com, our professional warehouse and order processing team will carry out the subsequent sorting, inspection, packaging and delivery work. The standard order processing period is 1 to 3 business days. Business days refer to Monday to Friday, excluding official public holidays, weekends and special platform rest days. During large-scale promotional activities, holiday seasons or periods with a sharp surge in order volume, the individual order processing time may be slightly delayed, but we will always control the processing progress within the above time range as far as possible. Before formal delivery, we will conduct a secondary inspection of all products to confirm that the products are intact, the accessories are complete, and the packaging is firm, so as to avoid product damage and missing parts during transportation. All products are packaged with professional shockproof, compression-resistant and waterproof packaging materials, especially for large-size swimming pools and inflatable products, we will use reinforced packaging to fully protect the goods. Once the order processing is completed and the goods are dispatched, the order status on the platform will be updated in real time, and customers can view the latest logistics progress through the order page.

Standard Delivery Time & Scope

The standard delivery cycle of all orders on intexcorpus.it.com is 6 to 12 business days after the goods are dispatched from the warehouse. This delivery time is the unified standard for all global destinations, and there is no separate accelerated delivery service or differentiated delivery cycle for different regions. The delivery time is calculated based on business days, excluding weekends and statutory public holidays of relevant countries and logistics service providers. The actual arrival time of the goods will be affected by objective factors such as local customs clearance efficiency, regional transportation conditions and weather changes, but we will cooperate with logistics partners to try our best to ensure that the goods are delivered within the standard time range.

Our free shipping service covers most countries and regions in the world. Before placing an order, customers can confirm whether their receiving address is within our delivery scope according to the address selection options on the order page. If the receiving address cannot be selected normally on the page, it means that the current region does not support delivery temporarily, and we apologize for the inconvenience caused. We will continuously expand our delivery coverage and strive to serve more global customers in the future.

Logistics Tracking & Receiving Rules

After the goods are delivered, we will generate a unique logistics tracking number for each order, and the tracking number will be synchronized to the customer's order details page on intexcorpus.it.com in a timely manner. Customers can query the real-time location and transportation status of the goods through the tracking number. We suggest that customers check the logistics information regularly after the order is dispatched to keep abreast of the delivery progress.

When the goods arrive at the designated receiving address, the recipient needs to check the outer packaging of the goods on the spot first. If the outer packaging is obviously damaged, deformed, soaked or torn, which may cause damage to the internal products, the recipient has the right to refuse to sign for the goods and contact our customer service team at press@intexcorpus.it.com in time. After signing for the goods normally, it is deemed that the recipient has confirmed that the outer packaging is intact and the goods have been delivered successfully. If you find product damage, missing accessories and other problems after opening the package, please take photos and retain evidence within a valid time, and contact customer service to initiate after-sales processing in accordance with our Refund Policy and Customer Service Policy.

Special Instructions & Exceptions

All products on intexcorpus.it.com are shipped by standard ground and air combined logistics, and we do not provide door-to-door installation service, remote delivery appointment service and other additional logistics services for the time being. Customers need to complete the receiving and handling of goods by themselves after the goods arrive. For large-size products such as large above ground swimming pools, please arrange personnel to assist in receiving and handling according to the actual volume of the goods.

We do not charge any shipping fees for returned goods that comply with the return rules, and the return logistics will follow the relevant provisions in the Refund Policy. For orders that are returned, lost or detained due to the customer's wrong receiving address, invalid contact information, refusal to accept the goods without legitimate reasons and other personal reasons, we will not bear the additional logistics costs generated thereby. If the goods are lost or damaged during transportation due to the fault of the logistics provider, we will assist customers in filing a claim with the logistics company and provide relevant order and logistics proof documents.

intexcorpus.it.com reserves the right to adjust the logistics cooperation providers and optimize the delivery process according to the actual operation situation. If there is a minor adjustment to the delivery cycle and process, we will update the content on this page in a timely manner. Continued use of our platform and placing orders means that you agree to the latest version of the Shipping Policy. If you have any questions about logistics and delivery, please contact our customer service team via press@intexcorpus.it.com.