Refund Policy

Policy Overview & Applicable Scope

This Refund Policy is formulated by intexcorpus.it.com to standardize the return, exchange and refund service of all commodities on the platform, and is applicable to all users who place orders and consume on this e-commerce website. All products sold on intexcorpus.it.com, including above ground swimming pools, air mattresses, inflatable spas, PVC inflatable products and pool accessories, are subject to the provisions of this policy. Before placing an order, every customer is required to carefully read all the clauses of this Refund Policy. Once you complete the payment and confirm the order, it means that you fully accept and agree to abide by all the rules stipulated in this policy. Our platform has always adhered to the principle of protecting the legitimate rights and interests of consumers, and has formulated a relaxed and standardized return and refund system on the premise of ensuring the normal operation of the business. All transactions on the platform are settled in United States Dollar (USD), and all refund amounts will be calculated and returned in USD uniformly.

Return Time Limit & Basic Qualifications

We provide a 60-day valid return period for all eligible products on intexcorpus.it.com. The calculation start time of the return period is the date when the customer signs for and receives the goods. Within 60 days from the date of receipt, customers who are not satisfied with the product, or need to return the product due to personal use reasons, can apply for return and refund to our customer service team in accordance with the process. Beyond the 60-day return period, we will no longer accept return applications for general reasons.

To successfully apply for a return, the returned goods must meet the following basic conditions: First, the product itself is intact, without man-made damage, scratches, stains, deformation, air leakage, water seepage and other damage problems. Second, the original outer packaging, product packaging, accessories, manuals and attached parts must be complete and returned together with the main product; if the accessories and packaging are lost or damaged seriously, we have the right to deduct the corresponding cost or reject the return application. Third, the product shall not be used for a long time in violation of normal use specifications, and shall not have obvious use traces that affect secondary sales. For inflatable products and swimming pools, if there are artificial punctures, cuts, improper use leading to damage, the return application will not be approved.

We provide free return shipping service for all eligible return orders. Customers do not need to bear any logistics fees during the return process. Our customer service team will inform customers of the designated return address and return logistics requirements after reviewing the return application. Customers only need to package the goods completely and deliver them to the logistics outlet according to the requirements.

Refund Processing Cycle & Method

After we receive the returned goods sent by the customer, our professional inspection team will conduct a comprehensive inspection of the goods within a short time to confirm whether the goods meet the return standards. After the inspection is passed and the return is confirmed to be valid, we will start the formal refund procedure. The standard refund processing cycle of intexcorpus.it.com is 5 to 10 business days. Business days do not include weekends and public holidays.

All refunds will be returned to the customer's original payment account through the original payment channel. We do not support changing the refund receiving account, offline cash refund and other special refund methods. The arrival time of the refund funds is affected by the processing rules of the customer's payment institution, bank or payment platform. After we complete the refund operation, if the funds have not arrived in the account for a long time, customers can consult the relevant payment platform or bank for the arrival progress. We will provide the official refund voucher and record according to the customer's needs.

For partial return of multiple items in one order, we will calculate the refund amount according to the unit price of the returned products and return the corresponding amount to the original account. For orders that have used platform discounts, the refund amount will be calculated based on the actual payment amount of the customer, and the preferential part will not be converted into cash for refund.

Different Types of Return & Refund Rules

Return for Personal Reasons
If the customer applies for return due to personal preferences, inappropriate size, temporary change of demand and other personal reasons, as long as the goods meet the return conditions within 60 days after receipt, we will accept the return application and provide free return logistics service. The full actual payment amount of the product will be refunded after the goods are inspected and accepted.
Return for Product Quality Problems
If the customer finds that the product has inherent quality problems such as product damage, functional failure, material defects, air leakage of inflatable products and missing accessories when opening the package and using the product within the valid return period, please take clear photos and video evidence of the problem parts first, and contact our customer service at press@intexcorpus.it.com in a timely manner. After we verify the problem content, we will actively handle return, exchange or full refund for you. All logistics costs caused by quality problems shall be borne by our platform.
Wrong Delivery & Missing Items
If we deliver the wrong product model, size, style, or miss the product accessories in the order, please feedback to customer service within the valid return period with the order number and photo evidence. We will arrange re-delivery, full refund or replacement for you free of charge according to your choice, and bear all related logistics costs.

Non-Refundable & Non-Returnable Situations

In order to standardize the operation and protect the legitimate interests of both parties, we clearly stipulate the situations where return and refund are not supported:

The return application is submitted after the 60-day valid return period expires.
The goods are artificially damaged, modified, disassembled privately, or have serious use traces that affect secondary sales.
The original packaging, accessories, product manuals and supporting parts are lost or damaged and cannot be returned completely.
The customer takes the initiative to discard, destroy or fail to return the goods after applying for return.
The order is a free gift, complimentary product or special promotional item marked as non-returnable on the page.
Return application due to objective factors such as normal product material texture, color difference caused by display screen, and slight size error within the industry standard range.
Malicious repeated return, false return and other improper behaviors.

Policy Update & Consultation Channel

intexcorpus.it.com has the right to adjust and update the content of this Refund Policy according to the actual business development and industry norms. The updated policy content will be published on this page of the website, and the new policy will take effect immediately after publication. Continuing to use our platform to place orders means that you recognize and accept the latest policy clauses.

If you have any questions about return application process, refund progress, return conditions and other content in this policy, please contact our professional customer service team through the dedicated mailbox press@intexcorpus.it.com. We will answer your questions patiently and guide you to complete the relevant after-sales operations. We will always treat every return and refund request seriously, and strive to provide fair, transparent and reassuring after-sales service for every customer of intexcorpus.it.com.